Custom Carpet Center

In the heart of Orchard Park, NY, a thriving community known for its vibrant history and picturesque landscapes, stands Custom Carpet Centers, a beacon of quality and tradition in floor covering. Since its inception in 1965, this family-founded business, initiated by Joseph McDonnell, has evolved from a modest operation with samples in a station wagon to Western New York’s premier floorcovering dealer. The journey from a garage-turned-warehouse to eight full-service locations across Western New York encapsulates a story of determination, growth, and an unwavering commitment to quality.

Custom Carpet Centers has etched its name in the local culture, becoming synonymous with excellence in carpets, area rugs, and a variety of flooring options. Catering to the diverse tastes of Western New York residents, the company boasts an impressive collection from esteemed brands like Tuftex, Dixie Home/Masland, and Karastan. This selection reflects not only the region's appreciation for fine craftsmanship but also its evolving stylistic preferences.

The company's offerings extend beyond traditional carpets. Recognizing the dynamic needs of modern homeowners, Custom Carpet Centers provides an array of flooring solutions, including engineered and solid hardwoods from trusted names like Mohawk and Armstrong. This diversity in products mirrors the eclectic architectural styles seen throughout Orchard Park and the surrounding areas, from classic to contemporary.

Moreover, Custom Carpet Centers has adapted to the rising demand for durable and versatile flooring options like Laminate Flooring and Luxury Vinyl Tile (LVT). These innovative products, known for their wear resistance and aesthetic variety, have become favorites among those seeking practical yet stylish flooring solutions, echoing the pragmatic yet aesthetically driven spirit of Western New Yorkers.

Beyond products, Custom Carpet Centers is deeply rooted in the community, with a focus on providing exceptional customer service and bespoke solutions to even the most complex flooring needs. The company’s dedication is evident in its nightly follow-up calls to customers, ensuring satisfaction and maintaining a recommendation rate that consistently exceeds 96%.

As a hub for both residential and commercial flooring needs, Custom Carpet Centers has tailored its services to meet the specific requirements of various sectors, including the commercial and builder community. This adaptability and specialization have cemented its reputation as a leader in the floorcovering industry.

In conclusion, Custom Carpet Centers, with over five decades of service, continues to stand as a testament to quality, customer service, and community engagement in Western New York. It’s more than a flooring store; it’s a legacy interwoven with the fabric of Orchard Park and beyond, ensuring that every floor they touch transforms into a foundation for memories and a reflection of the unique spirit of the area.