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| | | Author | Message | Jim Ryan 
Posts: 958
Since: 1/12/2008
|  3/13/2008 2:08:47 PM 
I'm sure many retailers will laugh at the thought of no sales-people, but it could easily be a reality.
How and why should and can that be done you ask. Very easily, simply let the installations do the talking for your co.
Yes, you will need order takers in the shop and maybe several order takers in the field, but the installers--if paid very well, will make it all very possible.
If you have any questions, present them.
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| David Kern
Posts: 518
Since: 2/20/2008
| 3/13/2008 3:28:43 PM
I don't think that our indusrty could do without knowledgeable sales people.
After all, most customers want to be guided through the sales process in an enlightening manner which will lead them to an informed choice of flooring. They feel more comfortable establishing rapport with someone who will see the entire job through to completion.
Besides, installers have enough to worry about regarding the job itself and all the variables involved. Ask most installers and they will tell you that they simply want to be left alone and concentrate on their craft.
We will always have 'bad sales people', 'bad installers', 'bad inspectors', etc..... regardless of this fact, you don't want to throw the baby out with the bathwater.
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| Jim Ryan
Posts: 958
Since: 1/12/2008
| 3/13/2008 3:52:08 PM
quote:
I don't think that our indusrty could do without knowledgeable sales people.
After all, most customers want to be guided through the sales process in an enlightening manner which will lead them to an informed choice of flooring. They feel more comfortable establishing rapport with someone who will see the entire job through to completion.
Besides, installers have enough to worry about regarding the job itself and all the variables involved. Ask most installers and they will tell you that they simply want to be left alone and concentrate on their craft.
We will always have 'bad sales people', 'bad installers', 'bad inspectors', etc..... regardless of this fact, you don't want to throw the baby out with the bathwater.
Actually David, from all the customers have said to me over the years, customers are just confused. When I was taught sales, they were sinply high pressure tactics, designed to sell the public right then.
Yes, retailers would have to teach installers, along with teaching orgs and web sites like yours, making what is known, common knowledge, just like regular school work.
If men do top of the line work, the co. gets referrals, right? Doesn't that mean the referrals already trust your co.??
Over
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| Ray Darrah
Posts: 1411
Since: 2/18/2008
| 3/13/2008 4:00:11 PM
anything is possible and with internet sales on the upward trend, maybe Jim is on to something?
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| Jim Ryan
Posts: 958
Since: 1/12/2008
| 3/13/2008 4:08:42 PM
In addition to what I said above--which I'll now repeat,--If men do top of the line work, the co. gets referrals, right? Doesn't that mean the referrals already trust your co.??
Addendum!! It is when co's take advantage of consumers trust and they overcharge them--or the sales people overcharge them, that the co. must advertise more and more, while the sales forces use higher and higher sales tactics, that co's simply hold what they have, thru volume, instead of great work, education and paying the installer to do top of the line work and send his children to college and beyond. Installers work all too hard. Co's should use them to make even more money for themselves, a much better reputation and pay comensurate, for top of the line installers.
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| Jim Ryan
Posts: 958
Since: 1/12/2008
| 3/13/2008 4:13:06 PM
Consider what the concrete industry and this piece says about spreading stone, to seperate concrete from the cappillary action in the soils and how encapsulating the floors from above causes moisture migration upwards, wheather by direct soil contact or by moisture vaporization and absorbtion, thru the stones to seperate the soil from the concrete, which then migrates right into the concrete.
Over
Last Edited 3/13/2008
4:39:36 PM
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| Darian Brown
Posts: 712
Since: 2/5/2008
| 3/13/2008 10:07:37 PM
quote:
I don't think that our indusrty could do without knowledgeable sales people.
After all, most customers want to be guided through the sales process in an enlightening manner which will lead them to an informed choice of flooring. They feel more comfortable establishing rapport with someone who will see the entire job through to completion.
Besides, installers have enough to worry about regarding the job itself and all the variables involved. Ask most installers and they will tell you that they simply want to be left alone and concentrate on their craft.
We will always have 'bad sales people', 'bad installers', 'bad inspectors', etc..... regardless of this fact, you don't want to throw the baby out with the bathwater.
I agree we all need each other teem work.
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Transmitted: 5/12/2026
8:22:38 AM
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