Lew Migliore, the Industry's Troubleshooter and President of LGM & Associates Technical Flooring Services. LGM specializes in the practice of consulting on and trouble shooting all flooring related complaints, problems, and performance issues having experts in every category as well as related educational services.
| 10/2/2007 2:55:14 PM 
This is a question one of my Rotary associates asked me, and it is one that is quite often asked. I thought I'd share what it is we actually do so you get a better idea and an update on our services and involvements.
First, our services fall under four categories- Claims and Troubleshooting, Consulting, Educational Programs and Speaking. The majority of our time is spent troubleshooting and resolving claims and complaints. However, more and more of what we do is consulting work with large end users, manufacturers or anyone involved in using floor covering products. We work with all flooring materials and have experts in each category.
We believe our people are the best of the best with years of experience, and our client list confirms this. One industry executive said, "When you don't know what to do, call Lew." And another client, a large law firm, recently stated, "All roads lead to LGM."
Our services assist and span small retailers and large end users. We get involved in specifying flooring products; reviewing and testing flooring products being considered for a project; overseeing installations and remediation; determining the causes and faults of claims and complaints; analyzing and testing products; writing care, maintenance and installation instructions, and working on specialized and unique projects.
Every call we get is different. Here are some cases we've recently been involved in:
A large end user in the hospitality field, who is a client, had carpet installed that was manufactured incorrectly. We determined what the problem was, how it had to be corrected and oversaw the replacement to ensure the carpet and installation were as they should be.
A retailer sent us some vinyl product to determine why it was different than what he had been receiving in the past.
A manufacturer asked us to determine if the product it was considering bringing to market could actually be produced with the look it anticipated.
A project with a failed wood installation needed to know why they had a problem, and what could be done about it.
We tested carpet products for a manufacturer relative to its warranties and determined several of the products would not live up to what it was claiming.
We regularly test products submitted for fuzzing, buckling and wrinkling.
We worked with a client to overturn a six-figure case it was blamed for that was not its fault, relative to a maintenance issue.
We have a number of recurring issues we continually deal with.
We had to explain to an end user why the colors she chose for her carpet was the reason for it looking terrible.
And, in a ceramic case, the edges of the material were being chipped and the dealer was being blamed for defective material. As it turned out, an upright vacuum cleaner was being used and was causing the damage.
These have been little snippets from several more-involved cases, but it gives you an idea of what we do. So, when you need help, call us.
Also, we have a concrete moisture seminar scheduled for Oct. 29 to 31, and a carpet seminar Nov. 5 to 7. Try to attend if you can. This kind of stuff affects your business.
Edited by Admin 4/20/2008
9:53:27 PM
|  |
|
