12/21/2008
9:43:08 PM 

Lee I agree we need to work together to up the bar in the industry for the installers. One of the problems I see is you are getting more and more people that are doing ( mostly wood and laminate ) that are doing it as a 2nd job and will cut price's driving down the price.It is and will be a long and hard road but it can happen. Stephen I have no problem getting more mony from any of the mills be it carpet ,wood or anything, The tech's are more then happy and to get you more to fix. I guess I am luck for I have most all the mills tech's cell numbers and have even called them on sat and talked to them. Example, Installer called me said carpet had a flaw in it I went out and looked finding a shear mark going all the way across the carpet called the tech said I had enough carpet to cut it out make a head seam ( easy carpet to seam ) and fix it, He said go head and he would take care of sending me something for it. Two weeks later I got a check for 250.00 bucks for one seam.
What I am saying is the tech's are guy's like us and they do care and will try and help you all you need to do is ask.

FD

12/25/2008
11:45:43 PM 

connections, knowing the right people,
large sales, many factors play into it,

no offense meant, intended or
suggested.

12/26/2008
5:03:34 PM 

koool