Most floor covering comes with instructions for installation. At the very least, a mechanic should be able to call the mill to get assistance when necessary. There are also general guidelines in CRI-104 and CRI-105 for floor coverings... more

In the last issue I wrote about something similar to what we’re going to discuss now, but this is different. I recently visited a dealer in New England who runs a very high-end retail operation... more

Recently, a retailer asked what happened to a visible seam a consumer complained about which was repaired by the installer. The repair consisted of the installer steaming the area and, we believe, using a carpet tractor to work the carpet... more

I received an e-mail from a dealer with a very frustrating and perplexing problem. He’s been in the business 30 years and said you’d think after this length of time you’d seen and experienced everything. I can state for a fact everyday brings a new and different circumstance or problem... more