Last week I received a call from a dealer complaining about Kid Proof Carpet. A consumer complained the carpet, which was just installed, did not look like the sample. The product, a cut-pile olefin, was matted down... more

This is a word association problem. Every time a flooring material is not performing up to the expectations of an end user she will most often say it is not wearing well, or it’s wearing out, or we’re not happy with the way it wearing... more

This was a case presented by a consumer who was concerned her new wool carpet was “bearding” or fuzzing. She said that the condition was extensive and the carpet had been down for only a short time... more

I just received an interesting letter from a reader disgruntled about my column titled “Bearding Wool Berber and Crush Marks.” (FCNews, May 15/22) The reader, whose letter was sent anonymously, first states that I don’t respond to letters written on letter heads... more

This column is longer than normal and I’ll tell you why. I’m angry, very angry. I have been helping retail dealers resolve their claims problems for well over 30 years. I work on some of the largest commercial carpet and floor covering claims in existence... more

The Main Street Commercial Market is huge – estimated to be one billion dollars. This is a unique market served by the local retail floor covering dealer... more

The fattening of America. This is an issue that we’ve heard so much about in the news of late that, believe it or not, is having a profound affect on floor covering... more

Everyday something different gets complained about relative to carpet and flooring claims and just when you think you’ve heard most everything, a new twist comes along... more

In this installment we’ll look at appearance retention issues. Appearance retention is an area that is more attributable to knowing and understanding the products performance than it is to manufacturing defects. However, manufacturing defects can create appearance retention problems... more