On a recent complaint on a patterned product, the installation firm said the carpet was bowed so badly it wouldn’t align properly. The general contractor told the mechanics to install it anyway because he had to complete the job... more

Oh the stupidity wrought on poor, naive, unsuspecting consumers and the industry. This extraordinarily unique situation will have you shaking your head in disbelief. It is a true abuse of the product and the consumer and would be for the manufacturer if a claim were to be filed... more

Mohawk Carpet recently announced entry into the market place with a new fiber dubbed SmartStrand made with DuPonts Sorona Polymer... more

If a carpet is soiling and the consumer cleans it themselves and the soil comes back, only worse this time, is this your problem, the fault of the carpet or something else? Soiling or plain old dirt, is never the fault of the dealer... more

I spoke with a young man today and, naturally, we got on the subject of carpet. Kind of hard not to do in Dalton. He said that he had a stain resist carpet that was about 5 months old that had stains on it. He asked if the carpet should be resistant to dog urine and I told him no... more