We were discussing this subject on my radio show on floor radio the other day and I thought it would be a good idea to share it with you in print as well. The subject arose for a particular problem with one of the fairly new “California Shags” becoming so popular today... more

What should you look for when responding to a complaint on carpet. First, you have to know what the consumer is complaining about. Second, you have to determine what the problem is. Third, who is responsible for causing the problem and complaint... more