Most of the time when you see a variation of a color at a seam, your first thought is that it’s a side match seam variation. Because this is such a huge problem in the industry, you might not be far from the truth... more

A COMPLAINT WITH MATTING, PILE REVERSAL, AND CRUSH MARKS

A married couple recently complained their month-old carpet had a “funny look” in the traffic lanes, a line in the bedroom, a color variation in the hallway, and was coming up in several areas against the walls... more

In the business of complaints and claims, problems seem to go in cycles. So far, the prevailing theme of 1999 has been installation complaints. Mixed with this is the reason independent carpet dealers will not drown in the sea of Home Depot’s, Lowe’s, Sears, or anyone else... more

I’ve just returned from the International Certified Floorcovering Installers Association (CFI) convention in Kansas City, Mo... more

This subject is not new. It is however going to be a much bigger problem in the industry as I am getting calls every week from commercial and residential dealers who are besieged with complaints... more

Since more and more of these types of products are being sold and used I wanted to share with you a recent claim that resulted from a moisture barrier pad... more