This turned out to be a controversial subject. We got responses from everyone but manufacturers.

Whether you are able to measure the materials you receive or not, the problem persists. Some mentioned the specific manufacturers they have problems with and those they don’t... more

After I share this letter with you from a dealer I know and have respected for many years, I'll ask you to respond with your opinion. He states, "We purchased a cutting machine one year ago and started measuring every roll that comes into our facility... more

As a retail floor covering dealer you have certain responsibilities to yourself and your customer which should be heeded. One of those is insuring that the carpet, or other flooring materials, you install in their homes or businesses is free of visible defects... more

I’m on a rampage. I’ve been nice for too long. I don’t know why-maybe because I’ve been trying to educate more than unload, but not now.Two things I despise are stupidity and lying. Stupidity passed off as professionalism, and lying which is done to substantiate the stupidity. Let me explain... more

On one of my trips, I had the opportunity to visit a high-end retail carpet dealer I know. During our conversation, one of the sales staff came into the office and asked if I’d like to look at a piece of defective wool carpet which was just unwrapped. It had cost the dealer $55 per yard... more

If you understand anything about the carpet industry, you knew it had to happen. With business booming and mills running at full bore, product which is less than perfect is being shipped.

As a result, complaints relative to product defects have escalated dramatically... more

There is a real ground swell of disgruntled retailers of late who insist that carpet quality is terrible. Getting first quality broadloom continues to be a nagging problem... more

Carpet, in all its various forms and sizes is supposed to lay flat. At no time should it be curling up on the edges or in the corners to the extent that it pulls itself off the floor... more

What we’ll discuss is not an uncommon problem, since there is a lot of concern lately for the quality of the flooring products being received for both residential and commercial use... more

I’m going to share with you a situation from a dealer that you may find as upsetting as I did. It is a situation that fits the proverbial “straw that broke the camels back... more